What is the AASECT Grievance Policy?

When a participant either orally or in written format files a grievance and expects action on the complaint, the following actions will be taken:

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put their comments in written formats. The CE chair will then pass on the comments to the speaker, in an anonymized format, of the aggrieved individual.

2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the event chair will mediate and be the final arbitrator. If the participants request action, the event chairs will gather the information and present to the board for appropriate action documenting the grievance for record-keeping purposes (the aggrieved individual need not sign the note)

3. If the grievance concerns the AASECT CE program in a specific regard the CE chair will gather and present the information to the board for review.

4. AASECT does not arbitrate business practice complaints.